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July 2014

Cooperation is an essential feature of any organization, because without it nothing would ever get accomplished. All employees need to collaborate in order to decide how to approach a task to ensure that everyone knows what their role is. There needs to be give and take, otherwise everything would descend into chaos, with everyone shouting to get their point across. Cooperation enables a workforce to remain focused on working together and achieving what should be their common goal of 100% customer satisfaction.

Without cooperation it is unlikely that a company could survive. For it to be successful it requires each employee to know his or her role and what it takes to fulfill that role. There must be constructive dialogue company wide, because if all work is performed is isolation problems will most likely arise. Cooperation is essential when it comes to all business matters, otherwise confusion can arise making it difficult for a workforce to consistently produce high-quality work.

Sometimes give and take is difficult to achieve in an organization because egos tend to get in the way. Human nature is such that nobody wants to feel as though they are being “put upon”. At the end of the day, though, if a company is going to continue to grow, egos must be set aside and replaced with an effective level of willingness to assist. For without this cooperation, conflict would be rampant, resulting in a high level of counterproductiveness.

All employees need to work together and take on their fair share of the workload. Otherwise they will find themselves arguing all the time and not accomplishing very much. Whether in the office or shop, a group of employees has to be able to cooperate with one another so whatever their tasks are, they can complete them at a high standard, and on time. This will enable their primary objective of complete customer satisfaction.

The importance of cooperation in a workplace should not be underestimated. With a cooperative environment, it will not only lead to a happier and more productive workplace, but it will also allow each and every employee to further benefit from their company’s consistent, high level of performance.


May 2014

If we want to truly stand out in today’s marketplace and lead our company to new heights of success, we need to communicate more effectively. Despite our best intentions, we sometime get snarled in failures that can hinder our business growth. In order for us to avoid this common pitfall, we have to be aware and know how to combat it.

There is a big difference between informing and communicating. Informing is one-way, static and seldom leads to action. On the other hand communicating is two-way, dynamic and usually leads to action. If we ask ourselves “Between the two, which is more prevalent in our organization?” for most of us the answer is probably informing. Subsequently if we are not effectively communicating with each other internally, how can we expect to be with customers and suppliers?

This is not to say we should stop informing each other. However we all need to tap into the true power of communication. As we focus on maximizing two-way interaction, we must rethink the way we do business. We need to constantly convey pertinent information, ideas and thoughts back and forth allowing us to proactively and more accurately serve our customers. Additionally this will accelerate positive change and prove essential as our organization continues to grow.


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